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GoTime

What is Go Time?
GoTime is a service level guarantee in which we promise to complete your service request in defined time, based on the applicable scenario.
Mon, 9 May, 2016 at 11:49 AM
Benefits of Go Time?
  It discourages the undue delay in resolving the request or issue reported to us. It helps in expediting the res...
Mon, 9 May, 2016 at 11:56 AM
What are the scenarios in which GoTime Promise is applicable?
GoTime Promise is currently applicable for Flight & Hotel Cancellation and Refund request.
Wed, 9 May, 2018 at 1:39 PM
What happens if resolution of the request/issue is delayed beyond the stipulated time?
We will be crediting GoCash+ @ INR 100 per 2 hour of delay with maximum limit of INR 500/-per booking
Wed, 9 May, 2018 at 1:42 PM
What is the maximum amount of GoCash+ one can receive?
While the maximum amount of GoCash+ payable is governed by the type of service request and subject to the membership tier. Please refer GoCash+ T&C for ...
Wed, 9 May, 2018 at 1:43 PM
What is the time frame to credit GoCash+ earned due to delay?
GoCash+ will get accumulated on 2 hour basis and we will credit it once the request/issue is resolved.
Wed, 9 May, 2018 at 1:48 PM
How can I track the status of my service request?
The same is visible in 24x7 go care customer support. You need to provide your contact number which you used while making the booking or Booking-Id and c...
Mon, 9 May, 2016 at 12:11 PM
Is GoTime promise is applicable on Flights/ Hotels/ Holidays/ Flights + Hotels (GoPackage)?
As of now, GoTime Promise is applicable for hotels & flights only and for selected scenarios.
Tue, 13 Mar, 2018 at 1:07 PM
By when do I have to use my GoCash+? What is the validity of GoCash+ earned?
The GoCash+ received for this period is non promotional & is valid for 90 days only.
Wed, 9 May, 2018 at 1:49 PM
My request/ issue resolution is delayed due to some dispute or exception. Will my booking fall under GoTime promise policy?
No. Since GoTime promise caters only to the bookings which are beyond disputes or exceptions, your booking will not be eligible for the offer.
Wed, 9 May, 2018 at 1:57 PM