GoTime Promise Details:
As a customer delight feature, Company has introduced the "Go Time Promise". Under the 'Go Time Promise' feature, Company will initiate processing of refund for any hotel booking cancellation within 1 hour ("GoTime") from receipt of cancellation confirmation from the Hotel. In case Company fails to meet the GoTime timeline, it will credit customer’s Goibibo account (in case of registered user) with GoCash plus amounting to INR100 for each 2 hours of delay beyond the GoTime, subject to a maximum of GoCash plus amounting to INR 500 for a booking.
Initiation of processing of refund here under shall mean initiation of customer’s refund request through payment gateway and receipt of acknowledgment for the same from payment gateway by the Company.
GoTime Promise: Eligibility and other terms:
Applicable only for the Hotels booked within the territory of India.
Cancelled booking should be prepaid and refundable in nature.
GoTime will be calculated from the receipt of cancellation confirmation by the Hotel to the Company.
Company’s decision with regard to the calculation of GoTime and in case of delay, GoCash plus, shall be final, binding and indisputable.
GoTime Promise shall not be applicable in the following cases:
Cancellation of booking after due check-in date;
If the refund amount against cancellation of a booking sums upto zero;
Cancellation of booking due to no-show;
Partial cancellation of booking;
Refund arising out of amendment in a booking;
Post-paid/Pay-at Hotel bookings;
Booking made through Company’s Business Partners(HDFC, KOTAK, APPSDAILY, SUMSUNG, AXIS)
GoCash plus payable in case of delay in meeting GoTime Promise by Company per cancellation shall not exceed INR 500 for a booking.
Company reserves the right to discontinue GoTime Promise at any time without
assigning any reasons whatsoever.
The reflection of the refund amount in customer’s bank account shall be subject to Customer’s bank’s policy.
In case customer already have maximum permissible limit of Gocash plus in his account, he will not get the Gocash Plus initiated via Gotime Promise.