24x7 goCare Support
Enter your search term here...
Creating an account
Updating Email and Mobile number
How can I delete my account?
Subscription & Notification Settings
How to activate my Goibibo account?
See all 6 articles
Payment & Refund
Where can I check my refund status?
Can I make part payments?
Card payment declined
Can I pay Cash?
What payment options does Goibibo have?
See all 17 articles
How do I pay GoIbibo through UPI?
What is UPI?
What is an UPI-PIN?
What is a Payment Address?
What happens if I enter wrong UPI-PIN during a transaction?
See all 19 articles
What is goCash?
What is goCashPlus?
When does goCashPlus expire?
How to get GoCash in my goibibo account?
How can I use goCash to book tickets?
See all 10 articles
How do I know if my tickets are reserved?
Do I need to confirm my flight reservation before I fly?
How do I get my flight e–ticket details?
What documents do I need to carry to check-in for my flight?
What is the minimum age to travel alone?
See all 25 articles
How can I cancel a hotel booking ?
How can I reschedule a hotel booking ?
Do I need to confirm my reservation with hotel?
What is Free Cancellation?
How can I cancel a 'Pay at hotel' booking ?
See all 16 articles
How can I cancel my ticket online?
How can I do partial cancellation?
Amount was debited from my account, but ticket was not generated. What should I do now?
The operator cancelled the service I booked. How do I get my money back?
I selected the wrong prefix (Mr/Mrs) to a passenger's name while booking. How can I get this changed?
See all 20 articles
Flight + Hotel + Bus (Go Package)
How do I make a package holiday booking?
When will I receive my package holiday tickets?
What's NOT included in my package holiday?
I have received my package holiday confirmation email and I think it's wrong, what do I do?
What is my package hotel's phone number?
See all 9 articles
What is GoCars cancellation policy?
Can I do partial cancellation?
Do I have to pay something at the time of boarding/De-boarding?
Can I Speak with the vehicle owner before booking, there are some questions I need answered?
Are there any policies for the luggage I can carry?
See all 21 articles
What is holiday package?
Do I need any valid document/passport to travel to an international destination?
Can I customize holiday package as per my requirement?
What are the cancellation charges for holiday packages?
What is the best way to search holidays on Goibibo?
See all 6 articles
What is Go Time?
Benefits of Go Time?
What are the scenarios in which GoTime Promise is applicable?
What happens if resolution of the request/issue is delayed beyond the stipulated time?
What is the maximum amount of GoCash+ one can receive?
See all 13 articles
What is Social Graph?
How do I sync my phone contacts with Goibibo?
If I register on Goibibo, will my phone contacts get synced automatically?
What are the benefits of sharing my phone contacts with Goibibo?
How can I invite my friends to use Goibibo services? Will they know who has sent the invite?
See all 30 articles
Ratings & Reviews
How do I write a guest review about a hotel?
What is the difference between a hotel's guest rating and star rating?
What all should I cover in my review?
Who writes the guest reviews?
Where can I read reviews submitted by other guests?
See all 14 articles
Where can I download the Goibibo App?
Why should I download the app?
What platforms are supported?
What is goTrackNow!?
How can I share my Flight status with Family & Friends via goTrackNow! ?
How can I enable tracking of my Flight Journey?
How can your Family & Friends track your journey?
1. Can i download my e ticket on web/app, what are the steps?
2. I’ve booked a waitlisted ticket. How do I check my PNR status?
3. Will i get to travel if after preparation of the reservation chart my ticket remains waitlisted?
4. What are statuses that my waitlisted ticket may change to after chart preparation?
5. On a partially confirmed ticket in which some passengers are confirmed and some are waitlisted, do all passengers get a seat?
See all 60 articles
There are only few cities in the app and I cannot see my city on your list ?
Do you have the option of paying directly at the time of check-in?
Can I make cash payments?
How much time do I have to book after a host has accepted my request?
Can I cancel or modify my booking?
See all 12 articles