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non cancellation and zero refund before a week's time

I booked for my brother'so wedding before 4 months using goibibo promo code which allowed free cancellation 3 days prior to travel date. Unfortunately goibibo couldn't provide the rooms so they offered an alternate hotel and did the booking from their side and sent me the vouchers. Now its very unfortunate that the wedding is called off due to medical emergency. We informed goibibo to cancel the bookings before 10 days. They wasted 3 days by doing nothing despite my continuous reminders. Before a week they tell me that it's non refundable and non cancellable. What s**t!!!!!!!!! I got all my refunds from all other sites. Goibibo is very consumer unfriendly.if there is a mistake from their side they just take away all the money
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