In Goibibo, we come across the passenger's complaint regarding incorrect name or name not as per passport on a daily basis.
We can create passenger's profile in the GDS to avoid any error to get the booking done on that profile only. Whenever passenger would try to make booking online, he would be directed to that profile and putting passenger's details in the booking would not be required. This would help in improving CSAT.
Hope this IDEA would help.
Thanks and Regards
Emp ID 1526