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Provision for free cancellation if the room isn't satisfactory

Provide an option to cancel the booking, if the room isn't satisfactory. This request is wrt my experience with one of the hotels booked through goibibo promising a deluxe room. However when I actually got to see the room it is at its worst. I had to stay because I made my payment. Travellers wouldn't mind to have a look at room before hand trusting goibibo but these kind of service shouldn't effect trust. Kindly consider my advice
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