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No Response from executive

I have been asking the queries but there is no response , please include the web chat service which would be very helpful to the customers to solve the queries ASAP. customers are here wasting their time to book tickets on this site hoping for the best service but if we are not getting the minimum response , its very bad. Also the tickets raised are automatically cleared without informing the customers and without solving the issues. Please inform the customers as to why the tickets are closed and then clear the tickets .

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