The purpose of writing this mail is to bring your attention that I am not happy with the service provided by you. I booked a bus ticket on 1st May 2018 from DELHI ISBT KASHMERE GATE to DEHRADUN ISBT for 10TH MAY (Uttar Pradesh State Road Transport Corporation(UPSRTC)) VOLVO (2+2) for 22:00 Hrs IST from the mobile application of Goibibo. The goibibo booking ID is GOBUSAND7c9d4cc763
The bus got cancelled but to my surprise I did not receive any communication for the cancellation of bus from your end. Resulting to which I had to book another bus at the very last moment which caused a lot of inconvenience. After checking for the refund amount in the Goibibo Mobile app, the status is being shown as "Amount Refunded". Also, I have received the email for refund confirmation but till date neither have I received any amount from your end nor it is getting reflected in my Bank Account.
I have been booking flight tickets from your App but booking a bus ticket was my first experience which has resulted in a very disappointing experience.
Kindly let me know till when can I receive the refund amount.