When an inquiry is Done For Any Package and Same is allotted to an executive to respond to it. but with that package details please start providing mobile number of that executive so that person can explain and share things and requirement more nicely instead done by mail. plenty of people can express their thought by words but verbally.
Make My Trip Does the same. Hence Results are More Better.
Same Problem i am facing now to book my thailand package with goibibo.com
And After Sales is someone has any complaint and have to talk to some higher authorities so their email id and name should also be provided at your website..