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Slow Services of Customer Care

I called in your customer care department on 12-05-2015 @ 22:05 . One lady named KHYATI received my call how ever she took more than two minutes for resolving my issue and that was not completed. I asked for cancellation of my tickets for one person out of three. I asked her to call me back after cancelling. Make you customer care agents little faster please.
And kindly refund my amount in same account from which I had made transaction.
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