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reshedule of flight of my wife from sydney to delhi

I talk to nidhi at 6.00PM for reschedule of flight of my wife Madhu Agarwal from 7th july to 18 september 2015 and after waiting for long time she assure me for return talk within 1 hour but unfortunate she did not turned up till now, I want to reschedule flight from 7th july 2015 to 18th sept 2015 .the booking id is TUAT6VH9W AND PNR NO.NK7MFQ. please reply for changing amount to my mobile no. 9319133867

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She assure me to talk within 1 hour regarding amount to be paid in difference but she did not turned up
Dear Customer Greetings from Goibibo.com! Kindly note that we have checked that your query has resolved over the phone by our advisor. Please advise for further assistance. Warm regards Amandeep Goibibo Team
Can I reschedule my flight ticket Pune to Imphal
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