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Non receipt of refund amount

I have booked the following hotel of Singapore through you vide the below booking id
May 6, 2015
12:50 p.m.
HTLWPRQWCJ
PARKROYAL ON KITCHENER ROAD - SINGAPORE
Promo
+8,000.0
(Reverted)

You have deducted the promo cash and reversed the go cash provided but haven't issued the refund to me.

When can I expect the same????
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