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I could not get my refund amount.

I have booked my ticket from Margao to Pune on 27th May 2015. PNR 41289189281193, booking id GOBUS71ebf432661872. This was the Bus Taj National Express-Konduskar Volvo. contact no. 0832-2438084.
In the last movement they cancelled my volvo and change a simple bus.
After discussion with operator they advised to talk to goibibo to cancel my ticket. I have talk on your contact no and got SMS of my ticket cancellation.
I could not get my refund amount as yet.
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Dear Customer, Greetings from Goibibo.com!! At the outset, we regret any inconvenience caused. With regards to the feedback shared, please be apprised that we have been unable to trace the booking with the Booking ID shared with us. We would request you to share the screenshot of Booking confirmation, E mail Address and your contact details to enable us to assist you and close this to your satisfaction. You may write to us at Management@Goibibo.com with the details for swift response. Thanks and Regards. Goibibo | www.Goibibo.com
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