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Complaints SMT Travels

Dear Gobibo ,



Good Day !!



I would like to escalated by bus for SMT travels(PNR:93JQJ5GG) Bus NO# TN 50 K 8269 .



Yesterday I booked SMT travels  at 11.10PM, but bus came from salem Kalainyar maligai at 1.00AM ,  no Issues for delay . 


But the bus have some engine problem, driver as known very well our bus had some problem we cant drive that till chennai ,  bus starts at salem 1.30am, driver simply told that some engine problem at same time we will not arranged other buses , my bus owner says simply .(what is this answer?) 


There are around 25 passengers sitting, why those travels doing like this ? &  chennai reached around 9.30 . my office timing at 9, 


same thing tickets 650 they collected by NON-AC.  please refund that amount, could you please check your database regarding for yesterday passengers, call and ask them how was traveled yesterday for SMT travels !!.


I said really worst travels, comparing town bus 100% good .  could you please refund that amount . or else i have sent high level escalated,. . 


I am waiting for you reply !! Please take immediate action .



Thanks,

Praveen(IT Department).

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