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refund issue

i have cancelled my train ticket on 26 of june but i didn't get back my refund money . i send them many mails but they didn't reply me, customer support told me that i get my refund in 5-14 days but already this time is gone , so if you think that every customer are full so you are wrong if i didn't get back my money i will go to customer consumer forum ...

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I have try to book my air ticket in domestic flight from bengluru to raipur on 2nd july 2018 at 10.45 am. during the booking procedure the fare amount Rs 18508 INR has been deducted to my bank account through debit card but the air ticket didnot make and provide to me please verify my booking on that day and my transaction and please refund me . the transaction details.

1- transaction ID - ICI5fa1eeebc88b45749b25ff3e31f39ac7a

date- 02 july 2018

time- 10.45 AM

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