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Bus ticket cancellation issue

I have a bus booked from Ranchi to Kolkata on Sunday(today). Yesterday night(around 9:00 p.m) i was trying to cancel the bus ticket but your mobile website have an issue which didn't let me cancel. I even tried reaching your customer service through the chat but i didnt get any reply. As i again tried cancelling it today, i am not able to cancel because of your policy. Please help in the issue. Attaching screenshot of my attempt of reaching ur customer service as i was struggling with the cancellation.
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