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I could not get my refund amount- request id is 22956702

I received message around one month ago...

"Thank you for calling goCare. we have registered your service request under Bus - Refund - I Want To Know My Refund Status - Within TAT. Your service request id is 22956702."

I talk to customer executive, he told me 14 may transfer money to your account but I am not getting own account. if you send money to my account, please share me transaction ID. 

Resolve this issue as possible.

My Email ID- seo.ravi13@gmail.com

My Mob No- 9953164631

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