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Flight cancelliation refund

Hi I had cancelled my flight tickets from goibibo application. It was showing me that It got cancelled and refund is in processs but still it is in process si ce a month and half also I esclated this to managrment@goibibo.com but no help and supprot provided instead goibibo lying blatantly saying that sent mail and called so on and so forth Please help if anything fair and justice can be done for goibibo customers
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Hi, we would humbly request you to reply to the management email and raise the query again. Thanks 

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