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Money not been refunded

Hiee I had done booking thru goibibo which I later cancelled. In my profile it's is showing money successfully refunded but haven't received money in my bank account yet. I need to speak to customer service executive urgetly..please help

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Hi, please write to us at management@goibibo.com. Thanks

i have booked a train ticket payment made but ticked not booked by itc site

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