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Refund amount issue on refundable tickets..

Hello...this is Ravinder .. I have two flights from Delhi to Ahmedabad and Ahmed to Delhi on 27th Jan 2018 and 28th Jan 2018 respectively.. But due to Some urgency I won't be travelling on the same dates and I wanna cancel these tickets... While booking the tickets I booked the REFUNDABLE tickets as per GOIBIBO app.. but now when I enquired about the cancellation of the tickets Goibibo Executive told me that I would only Get Rs.246/- refund Against the RS.5250/- considering some cancellation changes and all.. So..my question here is How can u charge cancellation fees when u have a refundable tickets.. And...If there is cancellation charge involved then how can you say that the Ticket is Refundable AS PER YOUR GOIBIBO APP.. I WANT THIS TO BE SORTED AT THE EARLIEST.. OR I I DONT HAVE ANY OTHER OPTION BUT TO VISIT CDRF COURT.. WAITING FOR YOUR RESPONSE...
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We would love to assist. Kindly share the booking details over email to management@goibibo.com.


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