This is in regards to my Booking id: TUA2SJ0M2
On 1st Jan, I tried calling customer service of Goibibo many many times but no one picked my call. I wanted to cancel my flight due to some unexpected emergency situations. But since no one answered my call, I was left with no other option but to call the Airlines and cancel my flight. It was then my flight was cancelled. For refund, I was asked to check with the Goibibo team. After this I had dropped an mail related to Goibibo team for refund status and details, but I did not get any response for the same.
Kindly help me in refund ASAP.
Also, please do not ask me to contact the customer care number as nobody answers on the same. I have tried many times since the past few days.
Kindly note here that I will be escalating this issues further as your customer support is horrible. Never have I ever faced such a poor customer service before. No one answers on the customer care number and no replies on mail as well.
If my issue is not solved, I will be forced to escalate this further.
Please respond on this or contact me on my number. IT'S VERY VERY URGENT
Kindly connect with us over email to firstname.lastname@example.org.