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Hotel booking Cancellation due to cyclone

Hi, We had to cancel the booking to Velankanni, booking ref id is HTLGMSU3LE. We got zero refund, the cancellation is due to calamity not on our own will. What are the rules for cancellations due to natural calamities? Thanks Stephen
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We would like to discuss this further, please write to us at management@goibibo.com. Thanks 

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