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Cancellation charges

I have a ticket on 10 October 2017 from Mumbai to delhi of 3361rs, but due to some urgent work I need to cancel them, so I called goibibo care they told me I will only get a refund of 160rs. Then I told them that I want to delay it some more, so today on 5th October I called they said that I will get 616rs. Then I asked to explain 160rs, they rejected the going on call. Hey goibibo, I want my refund as much as possible not only 160 or 616 rs. Don't cut people in the name of goibibo fees 300 and convinces charges 250.
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Please write to us at management@goibibo.com for assistance or reach out to the customer support. Thanks 

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