I had booked my ticket to Canada from Goibibo.. I was suggested two option and i selected one option which route me through USA. Chicago was the transit airport and i had connecting flight from same airport.
On the date of Boarding, i was denied to board the flight because my family didnot have US visa.
I had to cancel my ticket on last minute and had to rebook new ticket for next day. This caused me lot of trouble and mental stressed. I had called the Goibibo customer care and cancelled the ticket.
Everything was perfect , the booking, customer care. But because i was not told that US transit require visa, this impacted my overall trip. I am expecting the Goibibo to refund complete amount (if not compensating for the inconvenience).
Let me know if we have some disagreement so i can take legal and consumer court route.
PNRYSE8D for DEL to ORD
and PNRQRBU2I for ORD to YYZ.
I will wait till friday for refund or respond and then will start the process.
Please write to us at firstname.lastname@example.org for assistance. Thanks