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Regarding rooms

Hi This is vijay here , I booked the rooms the hotel name is universal guest house in chennai , it's booking is done amount is defected from the account checked in 22 July morning and checked out 23 July , once I came to checked in the hotel receptionist is saying we can't give you the rooms by on line booking only I can give you by cash so can you advice me on that , I'll will be oblige for this if you short out my problem , Regards. Vijay. 8860302599 ( Reg no ) my contact no 09871623826
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