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Flight Ticketrfund : HDFC smart buy

 

Hello Goibibo,


I have booked 5 tickets from indigo airlines for my family, on travelling day i got message that flight has been cancelled. so i asked them fro refund. so now i got  the following reply.

 

On Dec 10, 2016 3:16 PM, "IndiGo Customer Relations" <customer.relations@goindigo.in> wrote:

Dear Sir/Ma'am,


Thank you for writing to IndiGo.


With regards to your mail, we would like to confirm that under your IndiGo PNR/ booking reference UHZ9PH, full refund of INR 1698 has been refunded to the agency.


Further, we would like to request you to kindly get in touch with the concerned travel agency to claim refund.

Dear Sir/Ma'am,

Thank you for writing to IndiGo.

With regards to your mail, we would like to reconfirm that under your IndiGo PNR/ booking reference B57UVY, an amount of INR 2970 has been processed to the travel agency account.

Further, we would like to request you to kindly get in touch with the GOIBIBO team to claim refund.

As i booked flight from smartbuy from my credit card.

Here are the booking references:


N6EUHZ9PH

N6EB57UVY

 

They have also issued the refund for these two bookings too :

N6EKBYIUW

N6EL9MHPM

 

So please let me know when can i get the refund?

 

Regards,

Prakash


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