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Creating an account
Updating Email and Mobile number
How can I delete my account?
Subscription & Notification Settings
How to activate my Goibibo account?
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Payment & Refund
Where can I check my refund status?
Can I make part payments?
Card payment declined
Can I pay Cash?
What payment options does Goibibo have?
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What is goCash?
I did not receive goCash. What are the possible Reasons ?
How to get GoCash in my goibibo account?
How can I use goCash to book tickets ?
What if the amount of my booking is higher than goCash available in my account?
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How do I know if my tickets are reserved?
Do I need to confirm my flight reservation before I fly?
How do I get my flight e–ticket details?
What documents do I need to carry to check-in for my flight?
What is the minimum age to travel alone?
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How can I cancel a hotel booking ?
How can I reschedule a hotel booking ?
Do I need to confirm my reservation with hotel?
What is Free Cancellation?
What is Pay at Hotel?
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How can I cancel my ticket online?
How can I do partial cancellation?
Amount was debited from my account, but ticket was not generated. What should I do now?
The operator cancelled the service I booked. How do I get my money back?
I selected the wrong prefix (Mr/Mrs) to a passenger's name while booking. How can I get this changed?
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Flight + Hotel + Bus (Go Package)
How do I make a package holiday booking?
When will I receive my package holiday tickets?
What's NOT included in my package holiday?
I have received my package holiday confirmation email and I think it's wrong, what do I do?
What is my package hotel's phone number?
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What is holiday package?
Do I need any valid document/passport to travel to an international destination?
Can I customize holiday package as per my requirement?
What are the cancellation charges for holiday packages?
What is the best way to search holidays on Goibibo?
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Ratings & Reviews
How do I write a guest review about a hotel?
What is the difference between a hotel's guest rating and star rating?
What all should I cover in my review?
Who writes the guest reviews?
Where can I read reviews submitted by other guests?
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Where can I download the Goibibo App?
Why should I download the app?
What platforms are supported?